RPM BPO

RPM BPO provides nearshore business process outsourcing through customer experience, contact center, sales, and back-office teams operating across Latin America. Its verified Returns-relevant capability is insurance claims processing, including claims intake, compliance paperwork, client outreach, and dedicated insurance claims representatives.

Overview

Company description

RPM BPO is a privately held nearshore outsourcing provider headquartered in the United States, with delivery teams in Colombia and the Dominican Republic. The company supports customer experience and back-office operations for sectors including insurance, financial services, e-commerce, and SaaS. Its verified Returns-related service is insurance claims processing, covering claims intake, compliance paperwork, and client outreach.

Sectors

Key Capabilities

Insurance Claims Processing

Claims Intake

Claims Documentation Processing

Client Outreach

Customer Service Outsourcing

Back-Office Outsourcing

Customer Billing

Customer Retention and Recovery

ID and Document Verification

Contact Center Management

Services & Solutions

Explore services

Software & Technology SOLUTIONS
Salesforce
Zendesk
Guidewire
Freshdesk
Genesys
Five9
Talkdesk
Zoho Desk
Intercom
Gorgias
Operational Support SOLUTIONS
Claims Intake
Insurance Processing
Claims Documentation
Client Outreach
Customer Billing
Customer Retention and Recovery
ID and Document Verification
Omnichannel Customer Support
Contact Center Operations
Back-Office Process Management
Company Snapshot

Key Details

A quick reference of the provider's core profile information

United States
2021
50 - 249
Private
Services
North America and Latin America
Why Consider This Provider?

What Sets Them Apart

RPM BPO is relevant for insurance-related claims operations because it explicitly provides insurance processing, claims intake, compliance paperwork, and client outreach through nearshore customer service and back-office teams. Its bilingual Latin American delivery model supports customer-facing and administrative claims workflows for North American businesses.

Locations & Service Coverage

Global Presence

Global service coverage
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Contact Information

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