Line One Contact Centres Inc

Line One Contact Centres Inc provides outsourced contact centre, customer support, call answering, service desk, and technical helpdesk services for organizations across Canada. Its capabilities include multichannel support through phone, email, web chat, and social media, along with technical troubleshooting, quality assurance, operational reporting, and service performance monitoring.

Overview

Company description

Line One Contact Centres Inc is a Canadian outsourced contact centre and service desk provider established in 1998. The company delivers customer service through phone, email, web chat, and social media, as well as IT helpdesk and remote technical support. Its operations include quality assurance, metric monitoring, performance reporting, and escalation support.

Sectors

Key Capabilities

Customer Support

Multichannel Contact Centre Services

Call Answering Services

Technical Support

IT Helpdesk Support

Remote Desktop Support

Ticket and Incident Handling

Quality Assurance

Service Performance Reporting

Escalation Management

Services & Solutions

Explore services

Software & Technology SOLUTIONS

Microsoft Teams

Operational Support SOLUTIONS

Phone Support

Email Support

Web Chat Support

Social Media Support

Technical Troubleshooting

Remote Desktop Support

Customer Issue Resolution

Quality Assurance

Metric Monitoring

Operational Reporting

Company Snapshot

Key Details

A quick reference of the provider's core profile information

Canada

1998

250 - 999

Public

Services

Canada

Why Consider This Provider?

What Sets Them Apart

Line One is relevant for organizations seeking outsourced customer support, multichannel contact centre operations, IT service desk assistance, technical troubleshooting, and documented service performance monitoring. Its stated operating model includes quality assurance, operational reporting, and metric tracking alongside customer and technical support delivery.

Locations & Service Coverage

Global Presence

Global service coverage

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Reviews & Ratings

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Contact Information

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