One Point One Solutions Ltd

One Point One Solutions Ltd provides outsourced business process management, customer experience, contact center, technical support, and digital transformation services. Its customer support operations include omnichannel voice, email, chat, ticket routing, complaint resolution, technical troubleshooting, escalation management, onboarding assistance, and SLA-based performance monitoring.

Overview

Company description

One Point One Solutions Ltd is an India-based publicly listed business process management and customer experience provider. The company delivers outsourced voice, email, chat, and omnichannel support, including customer query handling, complaint resolution, technical troubleshooting, ticket routing, and escalation management. Its operations also include customer onboarding support, quality assurance, SLA monitoring, and performance reporting.

Sectors

Key Capabilities

Customer Support

Ticket Management

Technical Support

Helpdesk Support

Customer Onboarding

Product Training

SLA Monitoring

Service Performance Management

Escalation Management

Customer Issue Resolution

Services & Solutions

Explore services

Software & Technology SOLUTIONS

Salesforce

Zendesk

Freshdesk

HubSpot

IVR

RPA

Speech analytics

Operational Support SOLUTIONS

Ticket Management

Email Support

Chat Support

Voice Support

Technical Troubleshooting

Customer Onboarding

Product Training

Complaint Resolution

Escalation Management

SLA Monitoring

Company Snapshot

Key Details

A quick reference of the provider's core profile information

India

2008

1000 - 9999

Public

Services

Global

Why Consider This Provider?

What Sets Them Apart

One Point One Solutions Ltd is relevant for outsourced customer support programs requiring multichannel service delivery, technical troubleshooting, complaint and ticket management, structured escalation, customer onboarding assistance, and operational monitoring against response, resolution, quality, and SLA targets.

Locations & Service Coverage

Global Presence

Global service coverage

Reviews

Reviews & Ratings

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Contact Information

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