CDM Direct provides outsourced customer experience and contact centre operations across Australia, New Zealand and Fiji. Its services include multichannel customer support, technical troubleshooting, onboarding and activation programmes, quality assurance, real-time monitoring and service performance reporting.
CDM Direct is an Australian-owned customer experience outsourcing provider operating contact centre teams across Australia, New Zealand and Fiji. Its customer support operations cover voice, chat, email and social channels, with technical assistance, case management, onboarding, quality assurance, performance dashboards and real-time operational visibility.
CDM Direct is relevant for organisations seeking outsourced customer support operations across voice and digital channels, including technical troubleshooting, onboarding, quality assurance, real-time monitoring and performance reporting.
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