Conduent

Conduent provides technology-led business process and customer experience services for commercial, government, and transportation organizations. Its customer support capabilities include customer care, technical support, omnichannel contact handling, case management, performance analytics, and service-level monitoring across voice, chat, email, social media, and virtual-agent channels.

Overview

Company description

Conduent delivers outsourced customer experience management and business process services through global teams, cloud platforms, automation, and analytics. Its support operations include customer care, technical support, multichannel communications, case management, issue resolution, and operational performance monitoring. The company serves commercial, government, and transportation clients across multiple industries.

Sectors

Key Capabilities

Customer Support

Technical Support

Multichannel Customer Support

Case Management

Customer Issue Resolution

Technical Troubleshooting

SLA Monitoring

Service Performance Management

Escalation Management

Support Reporting

Services & Solutions

Explore services

Software & Technology SOLUTIONS

Conduent CXNow

Tolling Insights

InRule

Microsoft Dynamics Finance

Operational Support SOLUTIONS

Customer Care

Technical Support

Voice Support

Chat Support

Email Support

Virtual Agent Support

Case Management

Customer Issue Resolution

Performance Monitoring

SLA Reporting

Company Snapshot

Key Details

A quick reference of the provider's core profile information

United States

2017

10000+

Public

Services

Global

Why Consider This Provider?

What Sets Them Apart

Conduent is relevant for organizations seeking outsourced customer care and technical support at global scale, with omnichannel interaction handling, case management, analytics, operational performance monitoring, and documented SLA-related service improvement capabilities.

Locations & Service Coverage

Global Presence

Global service coverage

Reviews

Reviews & Ratings

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Contact Information

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