hello.de AG

hello.de AG provides multilingual, omnichannel customer service outsourcing, back-office support, customer retention, email processing, social media support, and business process optimization for client organizations. Its customer experience operations include customer journey mapping, process optimization, data-driven interaction analysis, and coordinated customer communication across multiple channels.

Overview

Company description

hello.de AG is a Germany-based customer service and business process outsourcing provider operating across Germany, Bulgaria, and Romania. The company supports client customer operations through multilingual and omnichannel service, back-office processing, email and social media support, customer retention, and UX consulting. Its CX-related consulting includes process mapping, customer journey optimization, data analysis, and interaction improvement.

Sectors

Key Capabilities

Customer Experience Operations

Customer Journey Mapping

Business Process Optimization

Multilingual Customer Service

Omnichannel Customer Communication

Customer Retention Support

Back-office Outsourcing

Customer Feedback and Interaction Analysis

Email Support

Social Media Customer Support

Services & Solutions

Explore services

Software & Technology SOLUTIONS

CRM systems

Live chat platforms

WhatsApp gateway

Interactive voice response systems

Automatic call distributors

Outbound dialers

AI-supported algorithms

Customer knowledge databases

eSigning systems

Video-identification systems

Operational Support SOLUTIONS

Customer Journey Mapping

CX Process Optimization

Customer Service Operations

Customer Interaction Analysis

Multichannel Customer Communication

Feedback and Interaction Data Analysis

Customer Retention Support

Back-office Processing

Email Request Handling

Social Media Support

Company Snapshot

Key Details

A quick reference of the provider's core profile information

Germany

2013

1000 - 9999

Private

Services

Europe

Why Consider This Provider?

What Sets Them Apart

hello.de AG is relevant for organizations seeking outsourced customer experience operations, with verified capabilities in multilingual and omnichannel customer service, customer journey and process optimization, interaction analysis, customer retention, and back-office support.

Locations & Service Coverage

Global Presence

Global service coverage

Reviews

Reviews & Ratings

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Contact Information

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