TSA Group

TSA Group is an Australian customer experience technology and services provider delivering contact centre outsourcing, CX consulting, customer care, omnichannel engagement, back-office support, and CX transformation services for client organisations. Its customer experience operations include designing, implementing, managing, and optimising contact centre and digital engagement processes across the customer journey.

Overview

Company description

TSA Group provides outsourced contact centre operations, CX consulting, customer care, sales, messaging, social media, back-office processing, collections, and CX technology services. The company supports client organisations with omnichannel engagement, customer journey optimisation, knowledge management, workforce and quality support, and cloud-based contact centre transformation.

Sectors

Key Capabilities

Customer Experience Operations

Contact Centre Outsourcing

CX Consulting

Omnichannel Customer Engagement

Customer Journey Optimisation

Customer Care Operations

Back-Office Support

CX Technology Implementation

Knowledge Management

Escalation Handling

Services & Solutions

Explore services

Software & Technology SOLUTIONS

Amazon Web Services (AWS)

Amazon Connect

Salesforce

HubSpot

Proprietary Next-Generation CX Platform

Operational Support SOLUTIONS

Contact Centre Operations

CX Strategy and Program Support

Customer Care Delivery

Omnichannel Support Operations

Customer Journey Design and Optimisation

Back-Office Processing

Knowledge Management

Workforce Planning and Quality Assurance

Escalation Case Handling

Customer Engagement Technology Management

Company Snapshot

Key Details

A quick reference of the provider's core profile information

Australia

1997

1000 - 9999

Private

Services

Asia Pacific

Why Consider This Provider?

What Sets Them Apart

TSA Group is relevant for organisations seeking outsourced customer experience operations and contact centre transformation. Its verified capabilities combine customer care delivery, omnichannel engagement, CX consulting, cloud contact centre technology, knowledge management, operational support, and escalation handling across several Asia-Pacific industries.

Locations & Service Coverage

Global Presence

Global service coverage

Reviews

Reviews & Ratings

No reviews yet

Be the first to review this company.

Contact Information

Connect With This Provider

Are You an
Industrial Distributor
Looking for the
Right Service Provider?

Browse our network of 4,000+
service providers

Still Comparing Providers?
Let Us Do the Shortlisting.

Share your requirements with DistriOps. We’ll find 3 relevant service providers, get their quotes, and put your best options in front of you.

One requirement. Three relevant options. Less time comparing.

Need Help With Your Operations?

Tell us what you’re looking for and we’ll help you identify relevant providers.

Tell Us What You Need. We’ll Do
the Searching.

DistriOps connects you with 3 qualified providers and
brings their quotes to you.

About DistriOps

The Industrial Distribution Intelligence & Partner Platform

DistriOps is a global platform built to help industrial distributors and manufacturers discover the service providers, technology companies, and operational partners they need to run and scale their businesses.

The Aggregator for Industrial Distribution

DistriOps brings together the fragmented ecosystem of companies supporting industrial distribution, from supply chain, procurement, product data, customer operations, finance, logistics, and automation to specialized technology and software providers.
With a growing network of 2,500+ vetted providers across 27 industrial verticals, DistriOps gives businesses one place to discover relevant capabilities, evaluate potential partners, and connect with providers that fit their operational requirements.
The DistriOps platform is designed to make industrial partner discovery faster, more focused, and easier to navigate, replacing scattered searches across multiple providers and categories with a dedicated ecosystem built around the needs of industrial businesses.

Built Around the Industrial Ecosystem

Whether a distributor needs additional operational capacity, a technology solution, specialized expertise, or an outsourcing partner, DistriOps helps them find the companies equipped to deliver it.

2,500+ Vetted Providers | 27 Industrial Verticals | Global Coverage | Service & Software Providers