Forrest Marketing Group provides outsourced contact centre, customer engagement, inbound customer support, lead generation and telemarketing services, operating today under the Forrest Contact brand. Its client services include customer support operations, retention and win-back campaigns, customer surveys, feedback collection and customer experience improvement activities.
Forrest Marketing Group is an Australian outsourced contact centre provider serving organisations across Australia, New Zealand and APAC. Its services include inbound customer support, customer engagement, retention and win-back campaigns, customer surveys, market research and customer feedback collection. The company operates as an extension of clients’ sales, marketing and customer service teams.
The company is relevant for outsourced Customer Experience operations and customer feedback programs because it provides client-facing inbound support, customer engagement, retention and win-back services, as well as survey and market research campaigns that capture customer feedback and identify service improvement opportunities.
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