Impact Call Centre

Impact Call Centre provides outsourced, AI-enabled customer service, inbound and outbound sales, and multichannel contact centre support for businesses and public-sector organisations. Its verified Customer Experience capabilities include client-facing customer service operations, customer survey administration, feedback collection, CSAT reporting, complaint handling, and customer journey process improvement.

Overview

Company description

Impact Call Centre is a UK-based outsourced contact centre serving national and international brands, public-sector organisations, charities, and independent businesses. Its services include multichannel customer service, inbound and outbound sales, customer surveys, feedback collection, reporting, complaint handling, and process and system improvement. The company uses trained agents alongside AI-enabled contact centre technology.

Sectors

Key Capabilities

Customer Experience Operations

Multichannel Customer Service

Customer Survey Administration

Customer Feedback Collection and Reporting

CSAT Reporting

Customer Journey Process Improvement

Complaint Handling

Inbound Sales Support

Outbound Customer Contact

Customer Retention and Win-Back Campaigns

Services & Solutions

Explore services

Software & Technology SOLUTIONS

AI-powered speech recognition

Conversation analysis technology

Advanced chatbots

Outcome prioritisation systems

Custom systems and software integration

Operational Support SOLUTIONS

Customer Service Operations

Omnichannel Contact Handling

Customer Survey Administration

Feedback Collection and Analysis

CSAT and Customer Effort Reporting

Customer Complaint Handling

Customer Journey Process Improvement

Inbound Customer Support

Outbound Customer Contact

Customer Retention Campaigns

Company Snapshot

Key Details

A quick reference of the provider's core profile information

United Kingdom

2013

250 - 999

Private

Services

United Kingdom

Why Consider This Provider?

What Sets Them Apart

Impact Call Centre is relevant for organisations seeking outsourced Customer Experience operations and customer feedback support. Its verified services include multichannel customer service delivery, customer surveys, feedback reporting, complaint handling, process improvement, and AI-enabled contact centre operations.

Locations & Service Coverage

Global Presence

Global service coverage

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Contact Information

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