yoummday

yoummday provides a technology-enabled customer experience platform, freelance talent marketplace, and managed customer support and sales services. Its CX operations include customer care, technical support, workforce planning, quality assurance, multilingual delivery, and Voice-of-the-Customer conversation analysis for enterprise clients.

Overview

Company description

yoummday combines proprietary CX software, AI tools, a global freelance talent network, and managed service operations for customer support and sales. The company supports voice, email, chat, technical support, peak-demand coverage, retention, quality assurance, and customer experience analysis, including real-time Voice-of-the-Customer insights from customer conversations.

Sectors

Key Capabilities

Customer Experience Operations

Customer Support and Care

Technical Support Operations

Multilingual Customer Service

Voice-of-Customer Conversation Analysis

Customer Feedback and Sentiment Analysis

Quality Assurance

Workforce Planning and Shift Management

Retention and Winback Services

Peak-Demand CX Scaling

Services & Solutions

Explore services

Software & Technology SOLUTIONS
yoummday CX Platform
Voice of the Customer AI
AutoQA
AI Assist
SmartReplies
FluuentAI
Artificial Agent
yoummday Webphone
Operational Support SOLUTIONS
Customer Support and Care
Technical First-Level Support
Voice, Email and Chat Support
Customer Feedback Collection and Conversation Analysis
Sentiment and Intent Analysis
Quality Assurance and Call Monitoring
Workforce Planning and Shift Scheduling
Talent Recruiting and Onboarding
Retention and Winback Support
Peak-Demand and Overflow Coverage
Company Snapshot

Key Details

A quick reference of the provider's core profile information

Germany
2016
250 - 999
Private
Software
Global
Why Consider This Provider?

What Sets Them Apart

yoummday is relevant for organizations seeking technology-enabled CX operations because it combines a proprietary customer experience platform, multilingual service talent, managed support delivery, quality assurance, and Voice-of-the-Customer analysis. Its services support customer care, technical support, sales, retention, and scalable coverage across multiple channels and industries.

Locations & Service Coverage

Global Presence

Global service coverage
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Contact Information

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